Master essential management skills: From first-time leader to confident manager
Transform your transition into management with this comprehensive program designed for new managers, team leaders stepping into their first supervisory role and experienced supervisors looking to formalise their leadership approach. Participants learn to build effective teams, manage performance and create positive workplace cultures that drive productivity and engagement.
Program overview
This practical program guides you through the foundational elements of management and leadership, from understanding core responsibilities to mastering team dynamics. You'll develop the critical skills needed to lead with confidence and professionalism.
Learning outcomes
By the end of this program, participants will be able to:
- Understand and apply key management concepts, roles and responsibilities.
- Implement effective communication, time management and delegation strategies.
- Build and lead high-performing teams using proven techniques.
- Set goals, provide feedback, and conduct effective performance reviews.
- Handle workplace conflicts and solve problems professionally.
- Create positive team cultures that drive engagement and motivation.
- Apply practical management solutions to real-world scenarios.
This practical program guides you through the essential aspects of management, from foundational concepts through to advanced leadership skills. You'll learn to differentiate between management and leadership, master key communication strategies and develop techniques for building successful teams. Moving beyond basic supervision, you'll develop skills in performance management, goal setting and providing constructive feedback.
The program explores the crucial elements of team development, conflict resolution and problem-solving.
Throughout each module, you'll gain practical tools and frameworks to help you lead confidently and create positive, productive work environments.
As Director Learning and Experience at AHEIA, Jillian brings extensive leadership expertise and a deep understanding of human behaviour to her role as lead facilitator.
With formal training in psychology and journalism, she combines data-driven insights with compelling storytelling to create engaging learning experiences.
Across more than 15 years of experience designing and delivering strategic learning initiatives, Jillian has a proven track record in developing emerging leaders and transforming organisational capability. Her approach integrates human-centered design principles with practical management and leadership experience, ensuring participants gain both theoretical understanding and actionable skills.
Her unique perspective combines senior management experience with expertise in coaching and mentoring, particularly in higher education settings. Having designed and facilitated programs for diverse organisations across higher education, banking, insurance and technology, she brings a rich understanding of how people think, feel and learn.
With a focus on creating transformative learning experiences, Jillian specialises in developing confident, effective leaders through programs that blend psychological insights, practical strategies, and innovative instructional design.
Have questions? Our team is happy to discuss how this program can benefit you and your organisation. Register your interest today:
- Complete the expression of interest form below
- Email us