Unleash innovation: Master Design Thinking for creative problem-solving
Transform your approach to problem-solving with this immersive Design Thinking workshop. Whether you're a manager, team leader or individual contributor, this program will equip you with powerful tools to drive innovation and create customer-centric solutions.
Participants learn to apply Design Thinking principles, develop empathy and navigate the entire creative problem-solving process.
Discover strategies to identify opportunities, frame problems effectively, and generate innovative solutions that resonate with stakeholders.
Program overview
This hands-on program guides you through the essential elements of Design Thinking, from understanding customer needs to presenting impactful solutions. You'll develop critical skills needed to approach challenges with creativity and confidence, supported by post-workshop embedding exercises.
Recommended for
Professionals across all roles and departments who want to enhance their problem-solving capabilities, drive innovation, and create user-centered solutions in any organisational context.
Learning outcomes
- By the end of this program, participants will be able to:
- Understand and apply Design Thinking principles and methodologies
- Conduct effective research to identify problems and opportunities
- Develop empathy and create user-centered solutions
- Use various ideation techniques to generate innovative ideas
- Create and test prototypes to validate solutions
- Present solutions effectively to stakeholders
In this program you'll engage in practical activities and gain hands-on experience with Design Thinking tools and techniques, preparing you to apply these skills immediately in your work environment.
As Director Learning and Experience at AHEIA, Jillian brings extensive leadership expertise and a deep understanding of human behaviour to her role as lead facilitator.
With formal training in psychology and journalism, she combines data-driven insights with compelling storytelling to create engaging learning experiences.
Across more than 15 years of experience designing and delivering strategic learning initiatives, Jillian has a proven track record in developing emerging leaders and transforming organisational capability. Her approach integrates human-centered design principles with practical management and leadership experience, ensuring participants gain both theoretical understanding and actionable skills.
Her unique perspective combines senior management experience with expertise in coaching and mentoring, particularly in higher education settings. Having designed and facilitated programs for diverse organisations across higher education, banking, insurance and technology, she brings a rich understanding of how people think, feel and learn.
With a focus on creating transformative learning experiences, Jillian specialises in developing confident, effective leaders through programs that blend psychological insights, practical strategies, and innovative instructional design.
Have questions? Our team is happy to discuss how this program can benefit you and your organisation. Register your interest today:
- Complete the expression of interest form below
- Email us