Workplace Investigations Masterclass

Using scenarios and practical examples, this module provides participants with a detailed overview of the workplace investigation process, with reference to identifying and managing some key challenges that can arise. This workshop, particularly Part Two, will draw focus on interviewing techniques, interview preparation, and managing risks and challenges that may arise prior to, during, and after interviews.

Topics Covered

Part One:

• Hallmarks of a good process (procedural fairness)
• When to investigate
• Setting up and scoping the investigation
• From complaints to allegations
• Who can investigate?
• Who can participate?
• Planning and timing
• Communicating with the parties
• Gathering and analysing the evidence

Part Two:

• Collecting evidence, selecting witnesses
• Planning interviews
• Interview techniques, including:
• Recording Information during interviews
• Typed, handwritten or audio recording?
• Issues that arise during interviews
• Record keeping, retention, and regulation
• Why investigative interviewing is so important
• Barriers to communication
• Memory and how it works
• Types of witnesses
• Interview conduct – process and appropriate questioning techniques
• Dealing with poor behaviour
• Analysing the evidence
• Making findings of fact and deciding on a breach of policy
• Common issues that arise
• Report writing
• Documentation and Record keeping

Learning Outcomes

The training provides a ‘how to’ for conducting investigations from start to finish, providing the skills to lead a workplace investigation that is both effective, procedurally fair, and able to robustly withstand internal and external scrutiny. Participants will learn the practical skills to conduct reliable and detailed interviews for either investigations or important conversations. Participants learn effective and fair interview techniques as well as structured frameworks for recording information during an investigation.

Who should attend?

• HR/ER Professionals
• Managers
• Workplace investigators
• Those who oversee or engage workplace investigators

Would you like to become a Workplace Investigations Specialist?

This workshop can be completed as part of our AHEIA Workplace Investigations Specialist Accreditation.

Are you looking for other workshops?

You may be interested in the following AHEIA training programs:

• Workplace Investigations Fundamentals
• Drafting Allegations
• Workplace Relations Fundamentals