This practical workshop delivered in partnership with Grange Advisory provides participants with a detailed overview of the principles and framework that govern and dictate how to conduct an effective, procedurally fair, and robust workplace investigation.
Using scenarios and practical examples, this module provides participants with a detailed overview of the workplace investigation process, with reference to identifying and managing some key challenges that can arise. This workshop, particularly Part Two, will draw focus on interviewing techniques, interview preparation, and managing risks and challenges that may arise prior to, during, and after interviews.
- Hallmarks of a good process (procedural fairness)
- When to investigate
- Setting up and scoping the investigation
- From complaints to allegations
- Who can investigate?
- Who can participate?
- Planning and timing
- Communicating with the parties
- Gathering and analysing the evidence
- Collecting evidence, selecting witnesses
- Planning interviews
- Interview techniques, including:
- Recording Information during interviews
- Typed, handwritten or audio recording?
- Issues that arise during interviews
- Record keeping, retention, and regulation
- Why investigative interviewing is so important
- Barriers to communication
- Memory and how it works
- Types of witnesses
- Interview conduct – process and appropriate questioning techniques
- Dealing with poor behaviour
- Analysing the evidence
- Making findings of fact and deciding on a breach of policy
- Common issues that arise
- Report writing
- Documentation and Record keeping
The training provides a ‘how to’ for conducting investigations from start to finish, providing the skills to lead a workplace investigation that is both effective, procedurally fair, and able to robustly withstand internal and external scrutiny. Participants will learn the practical skills to conduct reliable and detailed interviews for either investigations or important conversations. Participants learn effective and fair interview techniques as well as structured frameworks for recording information during an investigation.
Who should attend?
- HR/ER Professionals
- Workplace investigators
- Those who oversee or engage workplace investigators
Would you like to become a Workplace Investigations Specialist?
This workshop can be completed as part of our AHEIA Workplace Investigations Specialist Accreditation.
Are you looking for other workshops?
You may be interested in the following AHEIA training programs:
Alexandra Boudrie - Managing Partner - Grange Advisory
Prior to forming Grange Advisory, Alexandra worked as lawyer with a boutique employment law firm. Alexandra has also worked in both employee relations and HR legal roles with global financial institution ANZ Banking Group, and as a lawyer with top-tier law firm Ashurst. Read more about Alexandra here
Suzy Mallett - Senior Investigator & Consultant - Grange Advisory
Prior to joining Grange Advisory Suzy worked as a Lawyer and Manager at one of Australia’s largest plaintiff law firms. After admission to legal practice in 2005, Suzy worked within a number of compensation law practices and on personal injury class actions. Read more about Suzy here